Client Care: Frequently Asked Questions
Where Every Detail of Your Home Matters
WE AIM TO HAVE HAPPY CLIENTS FOR EVERY PROJECT.
For every custom home, renovation, or commercial project we embark on, we want to make sure that we prioritize client care and that their satisfaction is put first. Our clients receive high-quality service for a stress-free experience. The Homestead Spirit is one that remains transparent throughout the renovation process. We know and believe that with an improved understanding of our client’s thoughts and project reviews, we will continue to improve our workflow, systems, and overall client experience. Your feedback is important to us and we encourage you to share it with us online or directly with our project management team!
COMMON CLIENT FAQ’S
Q: How can I get my project featured?
A: During your project and after completion, our team will take professional photos to feature your project online and in our marketing material.
Q: How often are my budgets updated?
A: Transparency and keeping clients informed is extremely important to us. Because of this, we update our budgets every week so – that way, our clients are always seeing the most up-to-date budgets possible.
Q: What if I want to change something about my project halfway through?
A: If for some reason, you have a new renovation idea or would rather have another look, we are flexible and will work with you on an alternative, depending on the circumstances of the project timeline and what has been completed.
Q: How do you guarantee the work is completed?
A: We are proud of our reputation for quality workmanship. Alongside the manufacturer’s warranty on products we offer, we back our work with a guarantee against all product and installation defects for our own work and that of our sub-trades. We seek to avoid the necessity of call-backs wherever possible
Q: How do you handle cost overruns?
A: Typically, a reserve budget is set aside to handle unplanned contingencies alongside the budget. Proper planning and accurate projections are important from the beginning to schedule scope and scheduled baselines.
Q: What does Homestead do to minimize stress during the project?
A: Life is messy, and we understand the importance of reducing the stress that comes with a renovation or custom home build. Our home renovation team is trained to be polite, professional, and considerate of your home, family, and schedule during any project. We make sure to clean up after ourselves regularly.
Q: Why do I get so many emails?
A: We pride ourselves in helping our clients become educated about their renovation and construction. In addition to regular communication, we send out educational emails about the benefits and challenges of renovating and custom home building. In construction, we also send daily emails to the client letting them know what their Project Manager did on their project that day. All emails have an opt-out option – please contact your Project Manager if you have any questions.